Pharmacy24 (“us”, “our”, or “we”) values the privacy of each person, customer, visitor, user, client, or consumer (collectively, a “User” or the “Users”) of our services through any and all of our in-person, online, desktop, mobile and other platforms (collectively, the “Site”). We think it is important for you to understand when and why we collect personally identifiable information for any person, company or legal entity (collectively, “Personal Information”) and how we may use it. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
- our mobile applications; and
- the features and services available through any of the above-referenced websites, applications including prescription orders and refills
(collectively, the “Services”).
We strive to provide our customers with the best possible service, including fast and reliable shipping. All orders received on our website are shipped within 24 hours via Canada Post, with the exception of weekends and holidays. We provide a tracking number for every order, so you can easily track your package and know when it will arrive. Please note that shipping times may vary depending on your location and any unforeseen circumstances that may affect delivery. We currently ship to Canada and the United States. If you have any questions or concerns about your order or shipping, please contact us and we’ll be happy to assist you.
We offer free shipping on orders over $200. For orders below $200, we charge a flat rate of $15 for shipping and handling. Please note that shipping costs may vary depending on your location and any unforeseen circumstances that may affect delivery. If you have any questions or concerns about shipping costs or your order, please contact us and we’ll be happy to assist you. Thank you for choosing our online pharmacy for your healthcare needs!
We want you to be completely satisfied with your purchase from our online pharmacy. If for any reason you’re not happy with your order, you may return it within 15 days of receipt for a refund or exchange, subject to the following conditions:
- The product must be unused and in its original packaging.
- You must have a valid proof of purchase, such as a receipt or order confirmation.
- You’re responsible for the cost of return postage, which will be deducted from your refund or exchange.
Please note that we do not accept returns of prescription medications or controlled substances due to health and safety reasons. If you receive a damaged or defective product, please contact us immediately and we’ll be happy to assist you with a replacement or refund. If you have any questions or concerns about our return policy or your order, please contact us and we’ll be happy to help.
DEFINITION OF “PERSONAL INFORMATION”
“Personal Information” means the whole, or any part of, such information that identifies any User or could reasonably be used to identify such User and which is submitted to and/or collected by the Site, through the Services and/or is maintained by us in an accessible form, and includes information actively submitted by you and passively-collected information, as described below. Personal Information does not include information that is in the aggregate and from which you cannot reasonably be identified.
COLLECTION OF PERSONAL INFORMATION
USE OF PERSONAL INFORMATION
We use the Personal Information for a variety of purposes including to:
- verify your identity and personal background.
- process requests you make to use our Services.
- help understand the present and future needs of our Users.
- determine your continued eligibility for our Services.
- communicate to you any benefit, feature, service, or other information about your membership and the Services.
- promote our related products or services, as well as the products or services of other third parties, which may be of interest to you.
- help us better manage our Services and your relationship with us.
- send, deliver, or display advertising to you via digital channels (including on-line and email) to the extent permitted by law; and.
- fulfil any other purpose required or permitted by law.
We may provide your prescription information to your insurance plan so that we can handle reimbursement of your prescription purchase for your convenience.
We may communicate with you in various ways, including by telephone, email, your member account, or mail, using the contact information you have provided. If we are communicating with you by phone, note that we may record calls for quality assurance.
After you have entered Personal Information into a form or data field on the Site, we may use certain identifying technologies to allow that website or application to “remember” your personal preferences, such as sections of the Site and for the Services that you use frequently. We may also use this Personal Information for other business purposes, such as to offer you the opportunity to receive notices regarding our services, to invite you to participate in surveys about our services or to notify you about special promotions. We retain Personal Information only for as long as reasonably required to satisfy the purpose for which it is collected and used (for example, for the time necessary for us to provide you with customer service, answer queries, or resolve technical problems), unless a longer period is necessary for our legal obligations or to establish, protect, or defend legal claims.
We may disclose your Personal Information without consent in certain circumstances including where:
- disclosure is in your interests but we cannot obtain your consent in a timely way.
- disclosure is necessary to collect a debt.
- disclosure is to a public body or law enforcement agency in Canada concerning an offence or an investigation or.
- disclosure is required by law.
- You may withdraw your consent to the collection, use and disclosure of your Personal Information by contacting us at the below email address, subject to the applicable law.
CONSOLIDATION OF PERSONAL INFORMATION
We may consolidate the Personal Information of individuals who use the Site and/or the Services. We use this information to help us better design the Site and the Services, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.
LIMITATIONS ON COLLECTION OF PERSONAL INFORMATION
You may always limit the amount and type of actively-transmitted Personal Information that we receive about you by choosing not to enter any Personal Information into forms or data fields on the Site or for the Services. However, some Services may only be provided to you if you provide appropriate Personal Information. Other parts of the Site may ask whether you wish to opt-out or opt in to contact lists for offers, promotions, and additional services that may be of interest to you. You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want the Site to use tracking technologies, such as cookies, to “remember” your Personal Information, such as user IDs or mailing addresses, on return visits. However, if the Site uses tracking technologies to collect unidentifiable information, it will not generally provide you with the ability to opt-out of the tracking technologies. Some internet browsers allow you to limit or disable the use of tracking technologies that collect passively-transmitted information. More detailed information about cookie management or other passive transmissions by specific web browsers can be found at the browser’s respective websites.
TRANSMISSION OF PERSONAL INFORMATION TO THIRD PARTIES
Unless otherwise disclosed during the collection, the Personal Information will not be sold, transferred or otherwise disclosed to anyone other than authorized recipients, except where disclosure is required by law. To the extent that any of the sites accessible through the Site have different practices, those different practices will be applicable at those sites. We are not responsible for the practices, policies or content applicable to these third party sites. Inclusion of a link to another site does not imply endorsement by us. We and/or a third party may place a cookie on your browser, or use a web beacon, to collect information about your use of the Site so that us and/or a third party can provide advertising about products and services tailored to your interest (including, without limitation, services offered by us and our affiliates).
When you view the Site or use the Services, we may temporarily store some information on your computer or device. This information will be in the form of “cookies” or other web beacons to store information about a User’s preferences, to record user-specific information on which pages a visitor accesses or visits, and customize web page content based on a User’s browser types or other information that a User sends via their browser or other means. Passive information collection technologies such as cookies can make your use of the Site and the Services easier by allowing us to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends and otherwise administer and improve the Site and the Services. Certain features of the Site and the Services may not work without the use of passive information collection technologies. They are not used to profile your activities or to gather unauthorized Personal Information. With most internet browsers, you can erase cookies from your computer or device hard drive, block all cookies, or receive a warning before cookies are stored. Please refer to your browser and device instructions, or help screen, to learn more about these functions.
SECURITY OF PERSONAL INFORMATION
We protect your Personal Information by using safeguards that are appropriate to the sensitivity of such information. All of our employees are responsible for maintaining the confidentiality of the Personal Information to which they have access. We use comprehensive security controls to protect your Personal Information against unauthorized access, use, alteration, duplication, destruction, or disclosure. If we use third party contractors to assist us, we will use appropriate contractual measures with those third parties to ensure the protection of your Personal Information. Your Personal Information may be disclosed to our partners and stored outside of Canada, in which case it may be subject to the laws of the jurisdiction in which it is held. Overall, we make an effort to ensure that Personal Information is protected while you are on the Site or using the Services. However, the confidentiality of Personal Information transmitted over the internet cannot be guaranteed. We urge you to exercise caution when transmitting Personal Information over the internet. We cannot guarantee that unauthorized third parties will not gain access to Personal Information; therefore, when submitting Personal Information to the Site or when applying for or using the Services, you must weigh both the benefits and the risks.
LINKS TO OTHER WEBSITES AND APPLICATIONS
PERSONAL INFORMATION RELATED TO CHILDREN
As a note for parents or legal guardians, consistent with the Office of the Privacy Commissioner of Canada, we are committed to protecting children’s privacy on the internet. We do not intend to, or knowingly, collect, use or disclose Personal Information (including online contact information) of children under the age of majority, and we encourage parents or guardians to supervise their children’s online activities and to consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from disclosing their names, addresses, and other personal information without your permission. If we become aware of a child under the age of majority attempting to register on the Site or for the Services, we will not accept the registration. Once we become aware of a child under the age of majority providing Personal Information, we will attempt to delete that information. If your child has provided Personal Information, please contact us so that it can be deleted.
If you are under the age of majority, do not provide us with any Personal Information.
Our collection, use, and dissemination of Personal Information is governed by, in part, British Columbia’s Personal Information Protection Act and its regulations, the federal Privacy Act, the Office of the Privacy Commissioner of Canada, Canada’s Anti-Spam Legislation, the Telecommunications Act, and all other relevant privacy legislation of the jurisdiction of the User, if and as applicable (all collectively, the “Privacy Legislation”). Where there is any ambiguity as to the terms under which we collect, use, and/or disseminate your Personal Information, or a term conflicts with the provisions of the Privacy Legislation, such ambiguity or conflict will be resolved by interpreting such term(s) so as to be compliant with the applicable Privacy Legislation.
ACCEPTANCE OF PRIVACY TERMS AND CONDITIONS
If you have questions about the use, amendment, or deletion of Personal Information that you have provided to us, or if you would like to opt-out of future communications from us, please contact us by clicking on the “Contact” link on our online Site or write to firstname.lastname@example.org. In all communications to us, please include the e-mail address used for registration (if applicable), the website address or application to which you provided Personal Information, and a detailed explanation of your request. If you would like to delete or amend your Personal Information and are contacting us by e-mail, please put “Deletion Request” or “Amendment Request”, as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.