At Pharmacy24, we aim to offer top-notch products and services to our clients.
If you’re not fully satisfied with your purchase, we’ll gladly accept returns within 15 days, however, shipping costs are to be borne by you.
Please note that we do not accept returns of prescription medications or controlled substances due to health and safety reasons. If you receive a damaged or defective product, please contact us immediately and we’ll be happy to assist you with a replacement or refund. If you have any questions or concerns about our return policy or your order, please contact us and we’ll be happy to help.
To start the return procedure, get in touch with our Customer Service department by emailing at email@example.com.
A representative will instruct you on how to return the product.
Upon receipt and approval of the return, we’ll process the refund using the original payment method.
In case of receiving a faulty product, kindly inform our Customer Service team immediately to start the return process.
Shipping and handling fees are non-refundable. If the product was given as a gift, we’ll send a replacement item instead of a refund.
At Pharmacy24, we value our customers and prioritize fairness and respect. If you have any queries or doubts regarding our return policy, don’t hesitate to reach out to us.
Note: As governed by the Pharmacy Operations and Drug Scheduling Act (PODSA) Bylaws : Part I(7): The Pharmacist shall not accept the return for use or re-use of any portion of any drug or non-prescription medication. Pharmacy24 does not accept returned medication, needles, syringes or lancets .
You will be notified and informed if the refund has been accepted once we have received and reviewed your return. If accepted, you will automatically receive a refund in the form of your original payment. Expect a credit to your account within 7-10 business days upon processing the refund. Please be aware that processing and posting the refund by your bank or credit card company will take some time as well..
If you have any questions or concerns regarding Return and Refund Terms, please do not hesitate to contact us at:
#108 – 2777 Gladwin Rd,
Abbotsford, BC V2T 4V1, Canada
Phone: (604) 853-8884
Thank you for choosing Pharmacy24!